Our New Delivery Experience: More Flexibility, Same Quality

*This guarantee applies only to orders with Standard Delivery from the Metro Convent Glen Mall, Metro March Rd., Metro Chapman Mills, Metro Scarborough Eglinton, Metro York Mills & Bayview, Metro St. Clair & Keele, Metro Cloverdale Mall, Metro Royal York, Metro Bathurst & Steeles, Metro Downsview, Metro Keele & Lawrence, Metro Winona Crossing, Metro Rosedale, Metro Fennell Plaza, Metro Trinity Commons, Metro Appleby Line, Metro Southdown & Lakeshore, Metro Derry W. & 10th Line, Metro Wellington Road, Metro Stone Road (Guelph), Metro Devonshire, Metro Georgetown South, and Metro Banwell.

We will make reasonable efforts to deliver your order within the selected time slot. If a delay attributable to Metro occurs, we may send you by email a $20 promotional code valid up to 10 days from the date of issuance. Promotional code applicable only to a future eligible online grocery purchase on metro.ca. Not applicable to in-store purchases. Limit of one use per promotional code. Applicable on standard delivery only and excludes Flash, Express, MPriority delivery services. One $20 promotional code per eligible delayed order. Promotional code has no cash value, is non-transferable, and subject to expiry. The program and promotional code are not applicable on prescriptions and other pharmacy products, products that have a minimum retail price governed by law (including: milk, bread, etc), alcohol, tobacco and lottery tickets, products that are out-of-stock due to force majeure events outside of our control or any other products for which the quantities are designated as limited in our flyer. Excludes delays outside Metro’s reasonable control, including weather, force majeure, road incidents, traffic conditions, telecommunication or system outages, customer absence, inaccurate information, or inability to access the delivery location. We may suspend, modify or withdraw this program at any time without prior notice. No photocopies accepted. Subject to the conditions mentioned herein, a delay occurs only when the order is delivered after the expiry of the selected and confirmed delivery time slot.

If the promotional code is not generated automatically due to a technical issue, Metro may issue the code manually after verifying that the order meets the applicable eligibility criteria. The promotional code constitutes the sole and exclusive remedy available to the customer in connection with an eligible delay. The offer should be limited to the issuance of the promotional code described above and should not create any right to additional compensation, reimbursement or damages.